Terms of service

Terms of Service

Last updated: September 6, 2026

Overview

Welcome to The Handy Look.

These Terms of Service (“Terms”) govern your use of The Handy Look website, online store and related services.

The Handy Look is a trading brand operated by CDC Brands (“CDC Brands”, “we”, “us” or “our”).

By accessing our website, browsing our products, placing an order or otherwise using our services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or services.

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree not to use our website in any way that:

  • Violates any applicable law or regulation

  • Misuses or interferes with our website or services

  • Attempts to gain unauthorized access to our systems

  • Introduces malicious software or harmful code

  • Infringes the rights of The Handy Look, CDC Brands or any third party

  • Collects or attempts to collect information about other users without permission

  • Uses our website for fraudulent, abusive or misleading purposes

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

2. Our Products

We make reasonable efforts to ensure that product descriptions, images, colours, specifications and other information displayed on our website are accurate.

However, the appearance of colours and other product characteristics may vary depending on your device, screen settings and other factors.

Product images are provided for illustrative purposes and may not always represent the exact appearance of the finished product.

We reserve the right to:

  • Change product descriptions or specifications

  • Update or discontinue products

  • Correct errors or inaccuracies

  • Limit quantities available for purchase

  • Refuse or restrict orders where reasonably necessary

Nothing in this section affects your statutory rights as a consumer.

3. Orders

When you place an order through our website, you are making an offer to purchase the products selected by you.

Your order is subject to acceptance by us.

An order confirmation acknowledging receipt of your order does not necessarily mean that your order has been accepted. Your order will be considered accepted when we confirm that it has been accepted for processing.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • There is an error in the product information or price

  • We suspect fraudulent or unauthorized activity

  • We are unable to fulfil the order

  • There are delivery restrictions

  • We believe the order has been placed for resale where this is not permitted

If we cancel an order after payment has been made, we will arrange an appropriate refund.

You should review your order carefully before completing your purchase.

4. Personalised and Made-to-Order Products

Some products may be produced or prepared specifically in response to an order.

Where a product is personalised or made to order, you are responsible for ensuring that any information, text, images or other content you provide is accurate and that you have the necessary rights or permissions to use it.

We may refuse to produce or fulfil content that we reasonably believe is unlawful, infringes the rights of another person, or otherwise breaches these Terms.

Where applicable, personalised or made-to-order products may be subject to different cancellation or return rights. These will be explained in our Refund and Returns Policy.

Nothing in these Terms affects any statutory rights that cannot legally be excluded.

5. Prices and Payment

Prices displayed on our website are subject to change.

The price applicable to your order will normally be the price displayed at the time you place your order.

Where applicable, taxes, delivery charges, customs charges or other additional costs will be displayed during the purchasing process or otherwise communicated to you.

We may offer discounts, promotions or special offers from time to time. These may be subject to additional terms and conditions.

We use third-party payment service providers to process payments. We do not generally store complete payment-card details ourselves.

You confirm that any payment information you provide is accurate and that you are authorized to use the chosen payment method.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes provided on our website or during checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, strikes or other disruptions.

Where an order is fulfilled by a third-party production or fulfilment provider, that provider may process the information necessary to produce and deliver your order.

You are responsible for providing accurate delivery information when placing your order.

If an incorrect or incomplete delivery address is provided, this may result in additional delivery costs or delays.

Nothing in these Terms limits any rights you may have under applicable consumer law relating to delivery.

7. Returns, Refunds and Exchanges

Our returns, refunds and exchange arrangements are set out in our Refund and Returns Policy.

Where applicable, your statutory consumer rights apply in addition to our stated policies.

Nothing in these Terms is intended to remove or restrict rights that you have under applicable consumer-protection legislation.

8. Intellectual Property

All intellectual property associated with The Handy Look and our website, including our name, branding, logos, designs, graphics, photographs, product designs, text, videos and other content, belongs to CDC Brands, The Handy Look or our licensors, unless otherwise stated.

You may access and use our website for your personal, non-commercial purposes.

You must not, without our prior written permission:

  • Copy or reproduce our content

  • Republish our content

  • Modify or create derivative works from our content

  • Distribute or commercially exploit our content

  • Use our branding or trademarks

  • Use our product designs for commercial purposes

All rights not expressly granted to you are reserved.

9. User Content and Reviews

If you submit reviews, comments, photographs, suggestions, feedback or other content to us (“User Content”), you remain responsible for that content.

By submitting User Content, you confirm that:

  • You have the necessary rights to submit it

  • It does not infringe the rights of another person

  • It is not unlawful, defamatory, misleading, abusive or otherwise inappropriate

  • It does not contain malicious software

  • It does not violate these Terms

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content in connection with our business, website, products and marketing.

We may remove or decline to publish User Content at our discretion where we reasonably consider it inappropriate or inconsistent with these Terms.

10. Third-Party Services

Our website may use or integrate with third-party services to provide functions such as ecommerce, payment processing, production, fulfilment, delivery, hosting, analytics, marketing and customer support.

We may change these providers from time to time.

Your use of third-party services may also be subject to the terms and privacy policies of those providers.

We are not responsible for services operated independently by third parties, except where liability cannot lawfully be excluded.

11. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement of those websites or services.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

You should review the applicable terms and privacy policies before using third-party services.

12. Privacy

Your privacy is important to us.

Information collected through our website and services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, share and protect personal information and describes applicable privacy rights.

By using our website, you acknowledge that you have read our Privacy Policy.

13. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

However, errors, inaccuracies or omissions may occasionally occur.

We reserve the right to correct errors, update information, change product details or cancel affected orders where information is materially incorrect.

Where an order is affected by an error in pricing or product information, we will take reasonable steps to contact you and, where appropriate, provide you with the option to cancel the order and receive a refund.

14. Prohibited Uses

You must not use our website or services:

  • For unlawful purposes

  • To commit or facilitate fraud

  • To infringe intellectual-property rights

  • To transmit malicious software

  • To interfere with the operation or security of our website

  • To impersonate another person or entity

  • To submit false or misleading information

  • To scrape, copy or reproduce significant portions of our website without permission

  • To collect personal information about other users without lawful authorization

  • To circumvent security or access controls

We reserve the right to restrict or terminate access where these Terms are breached.

15. Suspension and Termination

We may suspend or terminate your access to our website or services where reasonably necessary, including where you breach these Terms or where continued access could cause harm to our business, website, customers or service providers.

Termination will not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.

16. Disclaimer

We make reasonable efforts to maintain the availability and accuracy of our website.

However, we do not guarantee that:

  • The website will always be available

  • The website will be uninterrupted or error-free

  • All information will always be complete or current

  • The website will be free from viruses or other harmful components

To the fullest extent permitted by law, our website and certain services are provided on an “as available” basis.

Nothing in these Terms excludes or limits any warranty, guarantee, condition or right that cannot legally be excluded or limited.

17. Limitation of Liability

To the fullest extent permitted by applicable law, CDC Brands and The Handy Look will not be liable for losses that are not reasonably foreseeable or that arise indirectly from your use of our website or services.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of rights that cannot legally be excluded

  • Defective products where liability cannot legally be excluded

  • Any other liability that cannot legally be excluded or limited

Your statutory consumer rights remain unaffected.

18. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include natural disasters, severe weather, war, terrorism, civil unrest, strikes, labour disputes, government action, supply-chain disruption, technical failures, carrier disruption, pandemics or other events beyond our reasonable control.

Where such an event occurs, we will take reasonable steps to minimize its impact and resume normal service as soon as reasonably practicable.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be made available on our website and will show the date on which it was last updated.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of our website after changes become effective constitutes acceptance of the updated Terms, except where applicable law requires a different form of acceptance.

20. Governing Law

These Terms are governed by the laws applicable in the jurisdiction in which CDC Brands is established, subject to any mandatory consumer-protection rights that apply to you in your country or place of residence.

If you are a consumer, nothing in these Terms is intended to deprive you of protections or rights that cannot legally be excluded under the laws applicable to you.

21. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.

22. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.

23. Entire Agreement

These Terms, together with any policies expressly referred to in them, constitute the agreement between you and us concerning your use of our website and services, except where additional terms apply to a particular product, service or promotion.

24. Contact Information

If you have questions about these Terms, please contact us:

The Handy Look
Operated by CDC Brands

Email: Support@TheHandyLook.com